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When you’re buying uniforms, aprons, cover ups, scrubs, lab coats, tablecloths – any kind of cloth or clothing really - you should be on the lookout for a good price, and a store with a knowledgeable staff. Someone with years in the business who can help you narrow your priorities and pick the product that you need.

As an example, lets say that you’re shopping for aprons.

Physical stores tend to have an advantage when it comes to clothing because you can set foot inside the store. You can feel the fabrics, try one the aprons and see if the pockets are too your liking. You also have the security of knowing that you can always return the apron you purchased as long as you kept the receipt: the store isn’t going anywhere.

When you’re ordering aprons online, there is a lot of trust involved. The site needs to be secure, the descriptions need to be accurate, and you have to wait for the apron to arrive by post. When the apron finally does arrive, what if it doesn’t fit? What if the photos you saw on the site were misleading? What if there was a typo in the description? What if it’s not made of the same material as promised? What if it’s defective?

What follows is a story of what can go wrong, even when you are shopping with a well known website.

I found myself in a tricky situation when I ordered a non-stick frying pan from amazon.com once. I scoured the net for the best deal and I bought a frying pan with good reviews for 10 bucks. “What a steal!” I thought. Then the frying pan my bubble burst.

It was big, very big, much bigger than it appeared in the picture, and much bigger than the one I thought I was ordering. Upon closer inspection, I had in fact ordered the 12.5’’ frying pan. It was an error on my part due largely to the fact that I had never bought a frying pan online before. If I was in a store, I would’ve never made the mistake of buying one so big, but there it was. I could pay return shipping ($5 i.e. half the cost of the frying pan), or I could keep it. So I thought to myself, what the heck? It still fries.

Upon closer inspection, I discovered that there was an imperfection in the nonstick coating. It was so tiny that the eye could only just barely see it, but it was unmistakable to the touch. I would’ve never bought a damaged nonstick pan if I was in a store, I would’ve inspected it thoroughly.

But what could I do? Sending it back was not an option. I would spend $5 shipping it back, and the Amazon employee that checked the pan could miss the imperfection, mark it down as a bogus claim, and refuse a refund. Then I’ve lost $10 on shipping ($5 each way) and my frying pan is still in limbo*. So I kept my large defective pan, deciding to at least save money on the shipping.

The moral of the story?

If you’re thinking that the moral is to never shop online, than I’m sorry to have misled you. On the contrary, I advocate shopping online very strongly. The moral is that when you’re shopping on line, and especially when dealing with items of clothing like aprons, you want someone on the other end who knows what they’re doing. You need someone who has years of experience and specialized skills in your area of interest. Someone that you can turn to if there is a problem with the order, however miniscule (like the defect in my frying pan), with full confidence that prompt and effective action will be taken.

Imagine how my story could’ve been different, if there was someone at amazon.com who I could call, who would ask me why I needed the frying pan, and tell me that I probably don’t want the 12.5’’ pan because I’m cooking for one person.

Imagine if that same benevolent amazon.com employee told me that I don’t want the $10 pan because the cheaper items tend to have defects so I ordered a $20 or $30 dollar pan instead (with a SOLID warranty to back it up).

I would’ve skimmed several hours off of my online search, had a pan that was smaller and easier to clean, and without being concerned about Teflon (or as DuPont stresses, the stuff binding the Teflon to the pan which is highly carcinogenic) ending up in my food.

Do yourself a favor: When you’re shopping online, you should be on the lookout for a site with a staff that is knowledgeable about your needs. Especially when you’re shopping for clothing and even more so if you plan to buy in bulk.

more to come later....

For additional info, to address specific questions, etc email us or give us a call toll free at 1-888-867-7575.

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